EliteRangeHood is committed to providing you with quality shipping services to ensure that your custom chimney cover arrives safely and on time. We offer a variety of shipping methods and flexible shipping time options to meet your diverse needs.
1. Order processing
We will start processing your order within one business days after receiving your order.
In some cases, such as weekends or holidays, order processing may take longer.
If your order takes longer to process, we will notify you in a timely manner and let you know the estimated processing time.
2. Shipping methods
We offer a variety of shipping methods to meet your needs for speed, economy, and convenience:
DHL: Expedited service for an extra charge. Depends on your hood size.
Truck transportation: For large or heavy items.
Local transport companies: For customized transportation services for remote areas or special needs, we will choose the appropriate local transport company according to your specific situation.
We will choose the most suitable shipping method for you based on the content of your order, the delivery address, and our arrangements with partners.
3. Shipping Costs
Free Shipping: We offer free regular shipping for most orders within the United States (except Hawaii, Oregon, Alaska, Puerto Rico, Canada, and remote areas).
Free Duties: We cover customs duties and taxes for orders shipping within the United States.
Urgent Shipping: For orders that require faster delivery, we can provide expedited shipping for an additional fee. For a quotation, contact us at info@eliterangehood.com. We will provide the details within one business day based on the product dimensions and shipping address.
Remote Area Shipping: For remote areas such as Hawaii, Oregon, Alaska, Puerto Rico, and Canada, we will charge an additional remote area delivery fee. For a quotation, contact us at info@eliterangehood.com. The specific fee will be determined by the size of the package and the distance.
International Shipping: We offer international shipping services. International shipping costs and times will vary depending on your shipping address. For a quotation, contact us at info@eliterangehood.com. Please note that international shipping customs duties and taxes are the responsibility of the customer. Please consult our customer service representatives for specific cost and time information.
Please note:The time for customized products is from the date you approve the start of production
Lead time |
Standard Shipping
|
Expedited Shipping
|
In-Stock Products |
30-40 Working days |
20-30 Working days |
Custom Products |
45-55 Working days |
30-40 Working days
|
4. Order Tracking
Once your order is shipped, you will receive an email with tracking information.
You can use this information to track your order and check its delivery status at any time.
5. Delivery
Your order will be delivered by a trusted shipping company.
For customized products, shipping time may vary depending on product specifications and complexity.
For remote areas, delivery times may be longer.
We will do our best to ensure that your order arrives on time. If you encounter any delivery delays, please contact us immediately.
6.Damaged or Lost Goods
If your order is damaged or lost in transit, please contact us immediately.
We will investigate the matter and resolve it for you as soon as possible.
To protect your rights, we recommend that you carefully inspect the goods for damage after receiving them. If you find any damage, please take photos and notify us immediately.
7. Returns and Exchanges
You can return or exchange goods according to our Return and Exchange Policy.
Please refer to our Return and Exchange Policy for details.
8. Contact Us
If you have any questions about our shipping policy, please feel free to contact us.
We will serve you wholeheartedly.
Elite Range Hood looks forward to providing you with high-quality furniture and services